Terms and Conditions

Terms and Conditions of Hire

Terms and Conditions of Hire


Privacy and Cookie Policy

Legal and privacy statement » East Suffolk Council


Cancellation Policy

Cancellation may be considered up until 4 weeks in advance of key collection date, a cancellation charge of 20% will be imposed. If cancellation is made with less than 4 weeks’ notice of key collection date, no refund will be given. The rental fee for winter hire of the hut is payable in advance in full and refunds will not be given. One fixed fee is payable for the whole winter hire period, month to month rental is not available.

All refunds will be credited to the payment card used to make the order.

All refunds are subject to security controls and customers will need to give correct answers to security questions before refunds are made.

Payment Security Information

All online card payments are protected by Transport Layer Security (TLS), as recommended by the Payment Card Industry Security Standards Council and are directly processed using the Pay360 by Capita service.

Capita's online payment management solutions are independently and rigorously securities assessed and are certified by Visa and MasterCard as a Payment Card Industry Data Security Standard (PCI DSS) Level 1 payment processor.